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This tab allows you to configure the criteria for which the alarm should be triggered. To set this up, click on the
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A new window will open, allowing you to select from a list of filters, as shown each of them presented below:
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This filter allows you to set up an alarm based on account codes. To set up your the alarm criteria, enter a relevant value in the box provided and match the correct operator.
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The table below describes all the available operators:
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equals | The alarm will be triggered when a call's account code matches the account code value entered.
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is not equal to Exclude calls whose account code matches a particular value. In the example below, the results will exclude calls whose account code is 1140. | reporting_filter_The alarm will be triggered when a call's account code does not match the value entered.
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begins with | Search for calls The alarm will be triggered when a call whose account code begins with a particular combination of digits . In the example below, the results will show only calls whose account code begins with 11.
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does not begin with | Exclude calls The alarm will be triggered when a call whose account code begins with a particular combination of digits . In the example below, the results will exclude calls whose account code begins with 11.reporting_filter_does not match the value entered.
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ends withSearch | for calls The alarm will be triggered when a call whose account code ends with a particular combination of digits . In the example below, the results will show only calls whose account code ends with 40matches the value entered.
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does not end with | Exclude calls The alarm will be triggered when a call whose account code ends with a particular combination of digits . In the example below, the results will exclude calls whose account code ends with 40.reporting_filter_does not match the value entered.
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containsSearch | for calls The alarm will be triggered when a call whose account code contains a particular combination of digits . In the example below, the results will show only calls whose account code contains 14.reporting_filter_matches match the value entered.
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does not contain | Exclude calls The alarm will be triggered when a call whose account code contains a particular combination of digits . In the example below, the results will exclude calls whose account code contains 14.reporting_filter_does not match the value entered.
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Call type
This filter allows you to set up an alarm based on the type of call, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, enter a relevant value in the box provided and match the correct operator.