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General

The

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LabelGeneral
tab allows you to edit the alarm's name and select the type of alarm you want to add to the system.

FieldDescription
Alarm nameEnter a relevant name for the alarm object.

Alarm type

Select the type of alarm you want to add to the Directory.

Trigger only once until alarm is reset (call alarms)

Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met.

Criteria

 

This tab allows you to define configure the criteria upon which the alarm should be triggered. This tab allows you to configure the criteria for which the alarm should be triggered. Clicking on the  button will display a new window, allowing you to add a filter to your alarm object.

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Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.

 

To construct a filter, select the filter's property from the available list, enter a relevant value and match a suitable operator. The options available are described below:

 

Calls alarms

Stats alarms

To set this up, click on the

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icon, as shown below:

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Account code

This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter a relevant value in the box provided and match the correct operator. The table below describes all the available operators:

OperatorDescription

equals

present all operators once for all filters:

e.g.

The filter's property matches the value entered.

The alarm will be triggered when a call's property matches the value entered.

The alarm will be triggered when a call whose property's value begins with a particular combination of digits matches the value entered.

Alarms_enterprise
Value31140
Value1Account Code
Value2equals

is not equal to

The filter's property does not match the value entered.

The alarm will be triggered when a call's account code does not match the value entered.

Alarms_enterprise
Value31140
Value1Account code
Value2is not equal to

begins with

The filter's property

The alarm will be triggered when a call whose account code begins with a particular combination of digits matches the value entered.

Alarms_enterprise
Value311
Value1Account code
Value2begins with

does not begin with

The alarm will be triggered when a call whose account code begins with a particular combination of digits does not match the value entered.

Alarms_enterprise
Value311
Value1Account code
Value2does not begin with

ends with

The alarm will be triggered when a call whose account code ends with a particular combination of digits matches the value entered.

Alarms_enterprise
Value340
Value1Account codes
Value2ends with

does not end with

The alarm will be triggered when a call whose account code ends with a particular combination of digits does not match the value entered.

Alarms_enterprise
Value340
Value1Account codes
Value2does not end with

contains

The alarm will be triggered when a call whose account code contains a particular combination of digits matches match the value entered.

Alarms_enterprise
Value314
Value1Account codes
Value2contains

does not contain     

The alarm will be triggered when a call whose account code contains a particular combination of digits does not match the value entered.

Alarms_enterprise
Value314
Value1Account codes
Value2does not contain

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