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This tab allows you to configure the criteria upon which the alarm should be triggered. Clicking on the button will display a new window, allowing you to add a filter to your alarm object.
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Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.
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To construct add a filter to your alarm object, select the filter's property from the available list, enter a relevant value and match a suitable operator. The options Each available are described below:
Calls alarms
Stats alarms
To set this up, click on the
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A new window will open, allowing you to select from a list of filters, each of them presented below:
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Account code
To set up a filter based on an account code, select Account codes from the
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This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter a relevant value in the box provided and match the correct operator. The table below describes all the available operatorsoperator is described in the table below:
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equals | present all operators once for all filters: e.g. The filter's property matches the value entered. The alarm will be triggered when a call whose
The alarm will be triggered when a call's
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is not equal to | The filter's property does not match the value entered. The alarm will be triggered when a call's account code does not match the value entered.
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begins with | The filter's property The alarm will be triggered when a call whose account code begins with a particular combination of digits matches the value entered.
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does not begin with | The alarm will be triggered when a call whose account code begins with a particular combination of digits does not match the value entered.
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ends with | The alarm will be triggered when a call whose account code ends with a particular combination of digits matches the value entered.
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does not end with | The alarm will be triggered when a call whose account code ends with a particular combination of digits does not match the value entered.
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contains | The alarm will be triggered when a call whose account code contains a particular combination of digits matches match the value entered.
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does not contain | The alarm will be triggered when a call whose account code contains a particular combination of digits does not match the value entered.
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Calls alarms
Stats alarms
To set this up, click on the
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A new window will open, allowing you to select from a list of filters, each of them presented below:
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Account code
To set up a filter based on an account code, select Account codes from the
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This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter a relevant value in the box provided and match the correct operator. The table below describes all the available operators:
Call type
This filter allows you to set up an alarm based on the type of call, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, enter a relevant value in the box provided and match the correct operator. In the example below, an alarm will be triggered when a
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