Alarms

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Calls alarms

Account code

To set up a filter based on an account code, select 

This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter a relevant value the account code in the box provided and match select the correct appropriate operator. The table below describes all the available operators:In the example below, an alarm will be triggered when a call whose account code contains

Call type

This filter allows you to set up an alarm based on the call type of call, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, enter a relevant value in the box choose a call type from the list provided and match select the correct appropriate operator. In the example below, an alarm will be triggered when a

Carrier

This filter allows you to set up an alarm based on the carrier (tariff table) used to cost calls. To set up the alarm criteria, choose a carrier from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a call routed over a BT carrier has been logged.

Channel

This filter allows you to set up an alarm based on the channel used to log calls. To set up the alarm criteria, click on the