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This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter the account code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains contains 

Referencemacrokeywordmacro
Label21
is logged.

Alarms_enterprise
Value321
Value1Account code
Value2Contains

 

Call type

This filter allows you to set up an alarm based on call type, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, choose a call type from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a

Keywordmacro
LabelTandem
call has been is logged:

Alarms_enterprise
Value3Tandem
Value1Call type
Value2Equals

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This filter allows you to set up an alarm based on the carrier (tariff table) used to cost calls. To set up the alarm criteria, choose a carrier from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a call routed over a

Keywordmacro
LabelBT
carrier has been is logged.

Alarms_enterprise
Value3BT
Value1Carrier
Value2Equals

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This filter allows you to set up an alarm based on the channel used to log calls. To set up the alarm criteria, click on the

Inlineimage
icon to locate the relevant channel in the Directory to locate the relevant channel in the and select the appropriate operator. In the example below, an alarm will be triggered when a call routed over a BT carrier has been logged.
Keywordmacro
LabelT234
  channel was used to log a call.

Alarms_enterprise
Value3T234
Value1Channel
Value2Equals