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| Operator | Description |
|---|
Equals | An alarm will be triggered when the of a call matches the value entered. In the example below, an alarm will be triggered when a call's destination is | Referencemacrokeywordmacro |
|---|
|
.| Alarms_enterprise |
|---|
| Value3 | Germany |
|---|
| Value1 | Destination |
|---|
| Value2 | Equals |
|---|
|
|
Does not equal
| An alarm will be triggered when the of a call does not match the value entered. In the example below, an alarm will be triggered when a call's LCR code is not | Referencemacrokeywordmacro |
|---|
|
.| Alarms_enterprise |
|---|
| Value3 | 1470 |
|---|
| Value1 | LCR |
|---|
| Value2 | Does not equal |
|---|
|
|
Begins with | An alarm will be triggered when the of a call begins with a particular combination of characters. In the example below, an alarm will be triggered when a call's dialled number begins with the digits | Referencemacrokeywordmacro |
|---|
|
.
| Alarms_enterprise |
|---|
| Value3 | 0207 |
|---|
| Value1 | Dialled number |
|---|
| Value2 | Begins with |
|---|
|
|
Does not begin with | An alarm will be triggered when the of a call does not begin with a particular combination of characters. In the example below, an alarm will be triggered when a call's CLI does not begin with the digits | Referencemacrokeywordmacro |
|---|
|
.| Alarms_enterprise |
|---|
| Value3 | 0131 |
|---|
| Value1 | Dialled number |
|---|
| Value2 | Does not begin with |
|---|
|
|
Ends with | An alarm will be triggered when the of a call ends with a particular combination of characters. In the example below, an alarm will be triggered when a call's LCR code ends with the digits .| Alarms_enterprise |
|---|
| Value3 | 70 |
|---|
| Value1 | LCR code |
|---|
| Value2 | Ends with |
|---|
|
|
Does not end with | An alarm will be triggered when the of a call does not end with a particular combination of characters. In the example below, an alarm will be triggered when a call's trunk access code does not end with the digits | Referencemacrokeywordmacro |
|---|
|
.| Alarms_enterprise |
|---|
| Value3 | 44 |
|---|
| Value1 | Trunk access code |
|---|
| Value2 | Does not end with |
|---|
|
|
Contains | An alarm will be triggered when the of a call contains a particular combination of characters. In the example below, an alarm will be triggered when a call's account code contains the digits | Referencemacrokeywordmacro |
|---|
|
.| Alarms_enterprise |
|---|
| Value3 | Smith |
|---|
| Value1 | Destination |
|---|
| Value2 | Contains |
|---|
|
|
Does not contain
| An alarm will be triggered when the of a call does not end with a particular combination of characters. In the example below, an alarm will be triggered when a call's chargeband does not contain the letters | Referencemacrokeywordmacro |
|---|
|
.| Alarms_enterprise |
|---|
| Value3 | UKNAT |
|---|
| Value1 | Chargeband |
|---|
| Value2 | Does not contain |
|---|
|
|
| Is greater than | An alarm will be triggered when the of a call is greater than a particular value. In the example below, an alarm will be triggered when a call's response time is greater than | Referencemacrokeywordmacro |
|---|
|
seconds.| Alarms_enterprise |
|---|
| Value3 | 10 |
|---|
| Value1 | Response time |
|---|
| Value2 | Is greater than |
|---|
|
|
| Is less than | An alarm will be triggered when the of a call is less than a particular value. In the example below, an alarm will be triggered when a call's duration is less than | Referencemacrokeywordmacro |
|---|
|
seconds.| Alarms_enterprise |
|---|
| Value3 | 30 |
|---|
| Value1 | Duration |
|---|
| Value2 | Is less than |
|---|
| Label | 30 |
|---|
|
|
Calls alarms
Account code
This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter the account code (or part of the account code number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains
is logged.
...
This filter allows you to set up an alarm based on the call traffic that goes going over your telephone lines. To set up the alarm criteria, click on the
| Inlineimage |
|---|
| URL | /download/attachments/1310815/add_button.png |
|---|
|
icon to locate the relevant channel in the Directory
. Select ; select the channel and choose the appropriate operator. In the example below, an alarm will be triggered when the channel
was used to log a call.
...
This filter allows you to set up an alarm based on the chargeband used to cost calls. To set up the alarm criteria, enter the chargeband's name (or a sequence of characters you want to be matched) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's chargeband does not contain the letters referencemacrobegins with the characters
.
| Alarms_enterprise |
|---|
| Value3 | Mob |
|---|
| Value1 | Chargeband |
|---|
| Value2 | Begins with |
|---|
|
CLI
This filter allows you to set up an alarm based on CLI. To set up the alarm criteria, enter the CLI (or part of the CLI number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's CLI contains the digits
.| Alarms_enterprise |
|---|
| Value3 | 2652626 |
|---|
| Value1 | CLI |
|---|
| Value2 | Contains |
|---|
|
Cost
An alarm can be activated when the cost of a call is below or above a defined value.
You can set up an alarm based on a cost filter, by defining
This filter allows you set up an alarm in order to monitor calls above or below specific costs.
This filter allows you to set up an alarm based on the cost of calls.To set up the alarm criteria, enter the the amount