Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Summary_list
Task5Stats alarmalarms
Task1What is an alarm?
Task2Adding an alarm
Task3Configuring an alarm
Task4Call alarmalarms

HTML
<a id="What is an alarm?"></a>

...

Screenshotmacro
Borderfalse
URL/download/attachments/1671334/alarm_1.png

HTML
<a id="Call alarmalarms"></a>

Call

...

alarms

General

This tab allows you to configure the general properties of your 

Referencemacro
LabelCall alarm
object:

...

Alarms_enterprise
Value3Sunday
Value1Weekday
Value2Equals

HTML
<a id="Stats alarmalarms"></a>

Stats

...

alarms

General

This tab allows you to edit the general properties of your

Referencemacro
LabelStats alarm
object:

...

This filter allows you set up an alarm based on the total number of calls registered by a the selected stats collectorpoint. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total number of calls collected by the stats point is greater than 

Keywordmacro
Label100

...

This filter allows you to set up an alarm based on the total call duration register by a the selected stats collectorpoint.To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total duration registered by a the stats point is

Keywordmacro
Label3600
seconds.

...

This filter allows you to set up an alarm based on the average call duration of calls registered by a the selected stats collector.point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average duration registered by the stats point is not equal to

Keywordmacro
Label1800
seconds.

Alarms_enterprise
Value3John Smith1800
Value1UserAvg duration
Value2EqualsDoes not equal

Minimum duration

This filter allow you to set up an alarm based on the minimum call duration registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum duration registered by the stats point is less than

Keywordmacro
Label600
seconds.

Alarms_enterprise
Value3600
Value1Min duration
Value2Is less than

Maximum duration

This filter allow you to set up an alarm based on the maximum call duration registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum duration registered by the stats point is less than

Keywordmacro
Label600
seconds.

Alarms_enterprise
Value3600
Value1Min duration
Value2Is less than