Alarms

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To add a filter to your alarm object, choose the filter type from the

Call alarms

Account code

This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter the account code (or part of the account code number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains 

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Total response

This filter allow you to set up an alarm based on the total response time registered for calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total response time registered by the selected stats point is less than