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In order to create a display board containing call information, at least one stats collection point must be defined first. |
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<p>Display boards are populated with up to the second information from any of the following sources:</p>
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<li>Stats collectors</li>
<li>RSS feeds</li>
<li>Web pages</li>
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<p>Your up-to-the second call data is always provided by the <span class="reference">Stats Collectors</span>. These Stats Collectors are basically "counters" which can be placed anywhere in your Directory.</p>
<p>You simply choose the site, group or user you want the statistics to encompass and it "counts" details of all calls that pass that point.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_2.png" alt="Stats Collector panel" />
<p>You can select what you want the subject of the statistics to be. The <span class="reference">Subjects</span> you can choose from include Users, User groups, Sites, Channels, Channel groups, Dialled number, CLI, Chargeband, Destination, Half-hour time slot, Account code and many more.</p>
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<h4>Adding Stats points</h4>
<p><a rel="nofollow" class="external-link" href="http://www.tri-line.com/en/products/video.php?id=12">
<img class="screenshot naked no_border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_points_video.png" alt="Stats points video" /></a></p>
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N.B. While it is possible to create a Display Board without first adding some Stats Collectors, it will be difficult to populate it effectively. |