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| Organisation unit | Description |
|---|---|
Any group of channels or lines coming into your organisation. | |
A part of your organisation to which specific rates apply; it can contain other organisation units, such as sites or groups, or, it can be part of a larger group or division. | |
| Division | A part of your organisation that encompasses a series of smaller units, such as sites, cost centres or groups. |
A part of your organisation identified characterised by the function it performs, such as type of activity they perform, e.g. designated departments (IT, Sales, Accounts). | |
A special type of group that acts as a virtual container, collating disparate users from anywhere in your organisation, for reporting purposes. | |
A part of your organisation that can function independently, usually a designated office branch; |
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