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Summary_list
Task1What is a Magic Box
Task2Adding a Magic Box
Task3Configuring a Magic Box
Task4Voice recording - video overview

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What is a Magic Box

The 

Referencemacro
LabelMagic Box
object allows you to add one or more of our supported voice recording options, enabling you to store the audio recording of every telephone call that TIM Enterprise processes.

Which option you choose depends on what type of telephone calls you want to record. In most cases, the recording equipment is placed between your telephone system and your telephone lines (channels) and any phone calls that are made over those channels are intercepted, recorded, then sent to TIM Plus to be attached to the logged call.

To record calls over PSTN channels such as ISDN30 (PRI/E1/T1/J1), ISDN2 (BRI) or analogue POT lines, a piece of physical hardware - the Magic Box - is used to physically connect into your lines.

For VoIP (SIP) channels, a PC with a standard network interface card (NIC) can be used to capture the voice packets from strategic points in your voice network. If many simultaneous VoIP calls are expected, a dedicated computer with multiple NICs becomes necessary.

Any number of recording devices can be configured to provide their audio recordings to TIM Plus, and a hybrid network of both types of interface can be used in a single TIM Plus deployment.