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A new window will open, where you can edit the question or modify its answer type: ScreenshotmacroBorderfalseURL/download/attachments/2162770/question_11. png

 

Each answer type is explained in the table below:

Answer typeDescription

Yes/No answer

Calls will be rated based on a yes/no answer, e.g. Was the call answered quickly?

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URLhttp://docs.tri-line.com:8090/download/attachments/2162770/question_7.png

Range answers

Calls will be rated based on a defined range of values, e.g. How well did the agent understand the caller's requirements, on a scale of 1 to 10?

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URLhttp://docs.tri-line.com:8090/download/attachments/2162770/question_8.png

Multiple choice answers

Calls will be rated according to a fixed set of pre-defined answers, e.g. excellent, good, average, below average, bad.

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URLhttp://docs.tri-line.com:8090/download/attachments/2162770/question_10.png

 

To add or remove an answer to the list, click on the

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URL/download/attachments/1310815/add_button.png
icon and to remove it, click on the  or
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URLhttp://docs.tri-line.com:8090/download/attachments/1310815/minus_button.png
icon, respectively.

 

 

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