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Answer typeDescription

Yes/No answer

Calls will be rated based on a yes/no answer, e.g. Was the call answered quickly?

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Range answers

Calls will be rated based on a defined range of values, e.g. How well did the agent understand the caller's requirements, on a scale of 1 to 10?

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Multiple choice answers

Calls will be rated according to a fixed set of pre-defined answers, e.g. excellent, good, average, below average, bad.

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To add or remove an answer to the list, click Click on the

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URL/download/attachments/1310815/add_button.png
or
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icon, respectively. icons, to add or remove an answer from the list,

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<a id="Using the score cards"></a>

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