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| Answer type | Description |
|---|
Yes/No answer | Calls will be rated based on a yes/no answer, e.g. Was the call answered quickly? | Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/2162770/question_7.png |
|---|
|
|
| Range answers | Calls will be rated based on a defined range of values, e.g. How well did the agent understand the caller's requirements, on a scale of 1 to 10? | Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/2162770/question_8.png |
|---|
|
|
| Multiple choice answers | Calls will be rated according to a fixed set of pre-defined answers, e.g. excellent, good, average, below average, bad. | Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/2162770/question_10.png |
|---|
|
Click on the | Inlineimage |
|---|
| URL | /download/attachments/1310815/add_button.png |
|---|
|
or | Inlineimage |
|---|
| URL | /download/attachments/1310815/minus_button.png |
|---|
|
icons, to add or remove an answer choice  Image Addedfrom the list,. |
| HTML |
|---|
<a id="Using the score cards"></a> |
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| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/48178062162770/questionsquestion_12call_view.png |
|---|
|
The
window will open, where you can score the call using the previously-created score cards, as shown below:
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/48178062162770/questionsquestion_131.png |
|---|
|
To score a call from an itemised report interface, click on it to display the
window, then select the
tab, as shown below:
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