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What is an alarm?

An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The alarm object can be placed at any point in the Directory and and the criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.

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Adding an alarm

To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm and click on the

In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the Add button, as shown below:

The alarm will appear in the Directory, as shown below:

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Configuring an alarm

To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure the properties of your alarm object.

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Call alarms

General

This tab allows you to configure the general properties of your 

Criteria

To set up the criteria that must be met in order to trigger the alarm, click on the

A new window will open, displaying a list of filters you can set up in order to configure the alarm criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.

To add a filter to your alarm object, choose the filter type from the

Account code

This filter allows you to set up an alarm based on account code. To set up the alarm criteria, enter the account code (or part of the account code number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains 

Call type

This filter allows you to set up an alarm based on call type, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, choose a call type from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a

Carrier

This filter allows you to set up an alarm based on the carrier (tariff table) used to cost calls. To set up the alarm criteria, choose a carrier from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a call routed over a

Channel

This filter allows you to set up an alarm based on the call traffic going over your telephone lines. To set up the alarm criteria, click on the

Chargeband

This filter allows you to set up an alarm based on the chargeband used to cost calls. To set up the alarm criteria, enter the chargeband's name (or a sequence of characters you want to be matched) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's chargeband begins with the characters

CLI

This filter allows you to set up an alarm based on CLI. To set up the alarm criteria, enter the CLI (or part of the CLI number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's CLI contains the digits

Cost

This filter allows you set up an alarm in order to monitor calls below or above a specific cost. To set up the cost criteria, enter the relevant value in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the cost of a call is greater than

Destination

This filter allows you set up an alarm based on the destination of the call. To set up the alarm criteria, enter the destination name (or part of its name) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the destination of a call is

Dialled number

This filter allows you set up an alarm when a full or partial number is dialled. To set up the alarm criteria, enter the relevant number in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the dialled number begins with 

Duration

This filter allows you set up an alarm based on the duration of a call. To set up the alarm criteria, enter the duration in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose duration is greater than

LCR code

This filter allows you set up an alarm based on Least Cost Routing (LCR) codes. To set up the alarm criteria, enter the LCR code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose LCR code ends with 

Response time

This filter allows you set up an alarm based on response time. To set up the alarm criteria, enter the response time in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the response time of a calls is greater than 

Start time

This filter allows you set up an alarm based on the time a call started. To set up the alarm criteria, enter the start time in hh:mm:ss format in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call that started before

Trunk access code

If your telephone system uses trunk access codes to connect calls using specific channels, you can set up an alarm based on calls made using these codes. To set up the alarm criteria, enter the trunk access code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose trunk access code is 

User

This filter allows you set up an alarm in order to monitor the calls of a particular user. To set up the alarm criteria, click on the

Weekday

This filter allows you set up an alarm in order to monitor the call activity for a particular day of the week. To set up the alarm criteria, choose the relevant weekday from the list provided and select an appropriate operator. In the example below, an alarm will be triggered when a call is logged on a Sunday.

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Stats alarms

General

This tab allows you to edit the general properties of your

Criteria

This tab allows you to select the stats point where you want to place your alarm object and to set up the criteria that must be met in order to trigger the alarm.

Selecting a stats point

To select a stats point object, click on the

A new window will open, allowing you to drill- down through the Directory to locate the stats point object where you want to add the alarm. Click on the

Selecting the criteria

To set up the criteria that must be met in order to trigger the alarm, click on the

A new window will open, displaying a list of filters you can set up in order to configure the alarm criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.

To add a filter to your alarm object, choose the filter type from the

Count

This filter allows you set up an alarm based on the total number of calls registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total number of calls collected by the stats point is greater than 

Total duration

This filter allows you to set up an alarm based on the total call duration register by the selected stats point.To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total duration registered by the stats point is

Average duration

This filter allows you to set up an alarm based on the average call duration registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average duration registered by the stats point is not equal to

Minimum duration

This filter allow you to set up an alarm based on the minimum call duration registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum duration registered by the stats point is less than

Maximum duration

This filter allow you to set up an alarm based on the maximum call duration registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum duration registered by the stats point is greater than

Total response

This filter allow you to set up an alarm based on the total response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total response time registered by the stats point is less than

Total response

This filter allow you to set up an alarm based on the average response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average response time registered by the stats point is greater than

Minimum response

This filter allow you to set up an alarm based on the minimum response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum response time registered by the stats point is 

Maximum response

This filter allows you to set up an alarm based on the maximum response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum response time registered by the stats point is not

Total cost

This filter allows you to set up an alarm based on the total cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total cost registered by the stats point is 

Average cost

This filter allows you set up an alarm based on the average cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average cost registered by the stats point is greater than

Minimum cost

This filter allows you set up an alarm based on the minimum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum cost registered by the stats point is

Maximum cost

This filter allows you set up an alarm based on the maximum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum cost registered by the stats point is greater than

Concurrency

This filter allows you set up an alarm based on the concurrency of calls registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the call concurrency registered by the stats point is greater than