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Each column header displayed in the Call view list is described in the table below:

Field nameDescription
DateThe date the call started.
TimeThe time the call started.
Source

The place from where the call originated.

Route

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the CLI of the caller;
  • for incoming internal calls, this shows either the caller's username or extension number;
  • for outgoing calls, this shows the dialled number.
Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
ResponseThe time it took for the call to be answered (in seconds).
DurationThe duration of the call (in hours, minutes and seconds).
CostThe cost of the call.
CLIThe telephone number of the remote caller for inbound calls.
Dialled numberThe number that was dialled in order to reach a particular destination.
Source nameThe name of the person who made the call.
Source IDThe ID of the person who made the call.
Destination nameThe name of the destination called, e.g. Manchester, Tri-Line, London.
Destination IDThe ID of the destination called.
TariffThe name of the tariff table that was used to cost the call, e.g. BT.
Tariff bandThe specific tariff band that was used to cost the call, e.g. International, National, Mobile etc.
Account codeThe account code associated with the call.
LCR DigitsThe Least Cost Routing (LCR) digits used to route the call.
Trunk access codeThe trunk access code used to access a group of channels.
Data sourceThe location where the call originated.
Call referenceAny call reference number associated with the call.
Flags

Any flags associated with a call, as described below:

  • Listen to the recording button  The call has no associated voice recording.
  • Listen to the recording button  The call has an associated voice recording; click on the icon to listen to the call.
  • Score the call The call has not been scored; click on the icon to score the call.
  • View the score The call has been scored; click on the icon to review scoring information for the call.
  • Add a note button  The call has not been annotated; click on the icon to add a note to the call.
  • Review notes button  The call has one or more associated notes; click on the icon to review the note(s).
  • No legs  The call has no related transfer legs.
  • See additional legs  The call has related transfer legs; click on the icon to view all transfers associated with the call.
 
Voice locationThe unique ID of the call recording device that captured audio for the call.
Voice filenameThe unique call reference identifying any voice recording associated with the call.

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