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To restart the CDR services, login to the Cisco Unified Serviceability screen and select Tools -> Control Center -> Network Services from the main menu. In the list of services, locate the Locate the

Referencemacro
LabelCDR services
section . Restart the in the list and restart the following services in the order specified below;

 

  1. Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
  2. Cisco CDR Repository Manager
  3. Cisco CDR Agent
  4. Cisco CAR Scheduler (if sending CMRs)

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