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HeaderDescription
Hour / Day / Month / Year
The time period.
SquiggleThe total number of calls in each period.

Answered

  • Ans: The total number of answered calls in each period.
  • Avg durn: The average length of time of all answered calls in each period.
  • Avg resp: The average response time of all answered calls in each period.
  • Max resp: The maximum time it took to answer a call in each period.
  • x-xx s: The percentage of calls that were answered within each predefined target, e.g. if
    Keywordmacro
    Label50%
    is displayed under the
    Referencemacro
    Label0-5s
    heading, means that half of all calls were answered within 5 seconds.
%The number of answered versus missed calls within each period, expressed as a percentage.

Missed

  • Squiggle: The total number of missed calls in each period.
  • Avg durn: The average length of time that missed calls rang before they were abandoned.

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