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The

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LabelOrganisation unit
section is a container of objects designed to emulate the structural units of your organisation and allow you to build the hierarchical levels of your Directory. The choice of objects belonging to this category are: sites, groups, divisions and cost centres. A special type of group is also available, known as
Referencemacro
LabelReporting Collection
, which acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.

Info

Divisions, Cost centres, Groups and Sites can be placed at any point in your Directory and can be used interchangeably to better reflect the internal structure of your company.

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Organisation unitDescription

Channel Group

Any group of channels or lines coming into your organisation

Cost Centre

A part of your organisation to which specific rates apply; it can contain other organisation units, such as sites or groups, or, it can be part of a larger group or division

Division

A part of your organisation that encompasses a series of smaller units, such as sites, cost centres or groups

Group

A part of your organisation characterised by the type of activity they perform, e.g. designated departments (IT, Sales, Accounts)

Reporting collection

A special type of group that acts as a virtual container, collating disparate users from anywhere in your organisation, for reporting purposes

Site

A part of your organisation that can function independently, usually a designated office branch