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TIM Enterprise allows you to exclude certain calls from your live stats, giving you the option to define the criteria the calls should meet in order to be excluded. To add an exclusionyour criteria, click on the

Inlineimage
URL/download/attachments/1310815/add_button.png
button, as shown below:

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The

Referencemacro
LabelAdd new exclusion
window will appear, allowing you to define which calls you want to exclude from the stats. To set up your criteria, chose , by chosing a call property, an operator and a relevant value.

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To set up an exclusion based on the call type, select the relevant type of call from the list provided and choose the appropriate operator. In the example below, the stats collector will exclude all types of calls, except internal calls.

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To set up an exclusion based on the chargeband used to cost calls, enter the name of the chargeband in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose chargeband's name contains the characters  characters

Keywordmacro
LabelMob
.

Criteria_filter
Value3Mob
Value1Chargeband
Value2Contains

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