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Call type

Description

All inbound

Inbound answered

Inbound DDI only

Inbound transfer only

 

Expand
titleInbound missed
 
call

A call in which the call originator disconnects or cancels the call after a connection has been made, but before the call is established.

All outbound calls

Outbound connected only

Outbound not connected only

Outbound operator assisted

Tandem

User mobile calls

User SMS

All internal

Internal answered only

Internal not answered only

Internal not connected

Private wire

Feature

Criteria

Description

equals

Search for calls of a particular type. In the example below, the results will show only internal calls.

Reporting_filter_enterprise
Value3All internal
Value1Call type
Value2equals

is not equal to

Exclude calls of a particular type. In the example below, the results will show all call types, except internal calls.

 

Reporting_filter_enterprise
Value3All internal
Value1Call type
Value2is not equal

Info

To report on all types of call, select the (All call types) option.

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