Blacklisted users are created in the system when your software license is insufficient for the number of users currently logged in the system. These users will be blacklisted at random and they will not be logging calls.

To find out how

identify the total number of users currently logged in the system, you can run a

The report will display all users currently logged in the system;

If the total number of users exceeds your license count, you can contact our Sales department o purchase more licenses for your users, alternatively you can check if any of the following applies:

• DDI numbers are picked up as extensions, in which case you can Merge a DDI with its extension number, or Set users to

  Referencemacro
  Label Do not log

• you have old extensions that you don't wish to monitor, in which case you can set the user to

  Referencemacro
  Label Do not log

Setting users to do not log

Locate in the Directory the extension or group in question, click on it and select

Select the

Merging a DDI with its extension

Locate in the Directory the extension number you want to merge, click on it and select

A new window will open, displaying the general properties of the selected object. In the

Locate in the Director the user object created for the DDI number and delete the entry.

Reinstall TIM Enterprise on the new machine