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The report's results
The results of the this report show a summary of call volumes - organised by call type - for the report entity you selected. Totals and averages of all extension groups are displayed at the foot of each column.
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The heading of the report will display the its title of the report, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
The body of the report will display call summary information for each extension group. A description of each column header is described presented in the table below:
| Column header | Description |
|---|---|
| Extension Group | The name of each extension group for which the system logged calls for. If an extension group is missing from this list, no calls were registered for any extension within that group , of users for the time period the report was run |
| #Exts | The number of extensions contained within the respective group |
| Unans | The number of unanswered (abandoned) calls |
| Ans Calls | The number of incoming calls; , including transferred calls are included in this total |
| Total Dur | The total duration of all incoming calls |
| Avg Dur | The average duration of all incoming calls |
| Out Calls | The total number of outbound calls |
| Out N/C | The total number of outgoing non-connected calls |
| Total Dur | The total aggregate duration of all outgoing calls |
| Avg Dur | The average duration for all outgoing calls |
| Cost | The total aggregate cost of all outbound calls |
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To see even more detailed call informationdrill-down even further into the report, click on an extension hyperlink and a new report will be produced, showing - in chronological order - an itemised list of all calls made or received by the selected extension, as shown below:
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