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Select a site
If your system is set - up for to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.
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To further limit your report's results, you can select a particular group to report on from the drop-down list, or leave blank to report on all groups.
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Specify a partial dialled number
You can To report on calls to a particular area or number by entering enter a partial or full number in the field provided, e.g. if you would like to see how much each department spends . For example, to monitor how much you spend on calls to mobile numbers, enterÂ
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Select a field to order the results by
By default, the report's results are ordered by cost. To sort the report's results by a different column, select it from the drop-down list.
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Sort order
Results, by default are ordered By default the report's results are displayed in ascending order. If you want to order display the results in descending order, tick the appropriate option.
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Selecting the
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To show a summary of all calls, rather a breakdown of all answered, unanswered , answered and outgoing calls, select the option to Combine call totals option.
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The results of this report show a summary of call volumes - organised by call type - for the report entity you have selected. Totals and averages of all extension groups are displayed at the foot of each column.
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| Column header | Description |
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| Date & Time | The date and time the call started. |
| Extension | The name or number of the extension that made or received the call. |
| Destination | The name of the destination where the call terminated, or a brief description of the type of call, for incoming ones. |
| CLI | The telephone number of the remote caller for inbound calls. |
| Dialled Number | The number dialled, in the case of an outbound call. |
| Trunk | The number of the trunk carrying the call will be shown here. |
| Response | The length of time it took for the call to be answered (i.e. the response time). |
| Duration | The duration of the call in hours, minutes and seconds. |
| Cost | The cost of the call, if applicable. |
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