Call Geography

<a id="Running the report"></a>

<h2>Introduction</h2>

<p>Includes graphical pie charts and a detailed table with complete information
about where you make your calls to:  local, national, international,
mobile, etc.  Each segment is shown as a percentage of the number of
calls, and again to show how much of the cost is made up of those
types of calls.  This quickly enables you to see which calls are
costing you the most, and taking up the most call time.</p>

<h2>Running the report</h2>

<p>Click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/reports_button.png" /> function button, on the top right-hand side of the main application window to access the <span class="reference">Reports</span> screen.</p>

<p>From this screen, either double-click on the <span class="reference">Call Geography</span> report in the
reports list or select the report and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_1.png" alt="Call Geography" />

<p>The following <span class="reference">Report Selection Criteria</span> window appears:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_2.png" alt="Call Geography" />

<h4>Select a report period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/report_period.png" alt="Call Geography" />

<p>You need to select a time period for which you want the report to produce information for.  You can select a pre-set period from the drop-down list, as shown above.</p>

<p>The default is set to  <span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>

<h4>Or enter your own custom period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_period.png" alt="Call Geography" />

<p>If you want to specify a period not shown in the list, go back to the <span class="reference">Select a report period</span> field and select <span class="keyword">Custom
Period</span> from the drop-down list and then enter your <span class="reference">Start</span> and <span class="reference">End</span> dates and times manually
into the boxes provided, as shown above.</p>

<h4>Choose a site to report on</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_site_to_report.png" alt="Call Geography" />

<p>If your system is set-up for multiple sites, you have the option of
selecting a particular site here.  Select the blank line (or leave
the box empty) to report on all of your sites.</p>

<h4>Choose a specific trunk group</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunk_group.png" alt="Call Geography" />

<p>You have the option of running the report on a specific group of trunks. 
To do this, select the group you're interested in from the drop-down
list.  To report on all trunks, ensure the box is empty or select the
blank line from the list.</p>

<h4>Select a particular trunk</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunk.png" alt="Call Geography" />

<p>You can choose to report on a particular trunk by entering the trunk
number in the box.  Ensure this box is cleared if you don't want to
report on just a single trunk.</p>

<h4>Choose an extension group</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_extension_group.png" alt="Call Geography" />

<p>You can gauge a particular extension group's performance by selecting
it here, otherwise leave the box blank to include information from
across your entire organisation.</p>

<h4>Choose a particular extension</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_extension.png" alt="Call Geography" />

<p>You can choose to report on a single extension or a range of extensions
by selecting as shown below, otherwise leave the box blank to include
information from across your entire organisation.</p>

<h4>Choose calls made using a specific tariff</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/tariff.png" alt="Call Geography" />

<p>You can run the Call Geography by a specific tariff.  If you have two
carriers such as 'BT' and 'Cable London', you might want to see
where your organisation's calls are going and how much it contributes
to your total telephony costs, separated into the two carriers.</p>

<h4>Choose calls with specific LCR code</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/lcr_code.png" alt="Call Geography" />

<p>You can run the report for calls made using indirect access to a
particular carrier.  You may want to see what types of calls are
being routed through that carrier, and in this case you would enter
the prefix digits for the carrier in question, eg. 'Access Eurobell's
prefix is '1452'.</p>

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the <span class="button">Run Now</span> button.</p>

<h2>The results</h2>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_3.png" alt="Call Geography" />

<p>The final report consists of two pie charts, and a table.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Report elements</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Chart</b></td>
			<td class="confluenceTd">The left-hand pie chart shows the amount of calls to the various
destinations, whilst the right-hand chart shows the cost of calls to
each destination.  The legend in the centre allows you to quickly
ascertain how many or how costly call to each destination are.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Table</b></td>
			<td class="confluenceTd">This shows in detail the amount of calls that were made to the specific
destination, also expressed as a percentage of all calls, along with
the average, total and percentage costs associated with each
destination.</td>
		</tr>
	</tbody>
</table>

<p>The summary line at the foot of the table shows the total number of calls
included in the report, the total duration of calls, average and
total costs.</p>