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Specify a partial Caller ID
You can find out who is calling you organisation, you can do this by inputting the calling number e.g. 02079207095 and it will show you how many times they have called your organisation (this all depends on your telephone system outputting the information). If you just wanted to see how many calls you are receiving from Bristol then, all you need to put in is the dial code, which would be 0117.
Specify an account code
You can report against a single account code or a range of account codes by typing them in the box below. If entering more than one account code, comma separate as follows 1147, 1153, 1178 etc.
If the caller ID is outputted in the raw data, you can report on calls that originate from a specific phone number. For example, to report on all incoming calls from Tri-line, enter
. You can also enter a partial phone number, e.g. to report on all calls received from Bristol, enter , the dial code for this location.| Screenshotmacro |
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Specify an account code
To produce a report consisting only of calls that were made using a particular account code(s), enter the account code(s) in the field provided. If you want to report on more than one account code, separate each entry with a comma, as shown below;
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Select a field to order the results by
This gives you the option to order the result by any field on the report. You can do this by choosing a selection from the drop-down list. If no sort field is selected, the results will be ordered by the date and time calls were introduced to the call database, which is not necessarily the same as selecting DateTime from the field list. Therefore, if you want the results in order of date and time, you are advised to explicitly select DateTime By default, the report's results are ordered by cost. To sort the results by a different column, select it from the drop-down list.e
The default order in which the results are sorted is ascending - from smallest value to highest value. You can select to view
Sort Order
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Sort order
By default the report's results are displayed in ascending order. If you want to display the results in descending order by selecting this option here, tick the appropriate option.
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