Extension Usage Detail

<h2>Introduction</h2>

<p>For PBX types that report on extension to extension calls, this report
allows you to view the split between which incoming and outgoing
calls were received or made both internally and externally.  If a lot
of extension to extension calls are made in your organisation, it can
be used to quickly assess the amount of internal versus external call
traffic.</p>

<h2>Running the report</h2>

<p>Click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/reports_button.png" /> function button, on the top right-hand side of the main application window to access the <span class="reference">Reports</span> screen.</p>

<p>From this screen, either double-click on the <span class="reference">Extension Usage Detail</span> report in the reports list or highlight the <span class="reference">Extension Usage Detail</span> report and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_1.png" alt="Extension Usage Detail" />

<p>The following <span class="reference">Report Selection Criteria</span> window appears:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_2.png" alt="Extension Usage Detail" />

<h4>Select a report period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/report_period.png" alt="Extension Usage Detail" />

<p>You need to select a time period for which you want the report to produce information for.  You can select a pre-set period from the drop-down list, as shown above.</p>

<p>The default is set to  <span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>

<h4>Or enter your own custom period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_period.png" alt="Extension Usage Detail" />

<p>If you want to specify a period not shown in the list, go back to the <span class="reference">Select a report period</span> field and select <span class="keyword">Custom
Period</span> from the drop-down list and then enter your <span class="reference">Start</span> and <span class="reference">End</span> dates and times manually
into the boxes provided, as shown above.</p>

<h4>Choose a site</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_site.png" alt="Extension Usage Detail" />

<p>If your system is set-up for multiple sites, you have the option of
selecting a particular site here.  Select the blank line (or leave
the box empty) to report on all of your sites.</p>

<h4>Choose an extension group</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_extension_group.png" alt="Extension Usage Detail" />

<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>

<h4>Transferred calls</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/transferred.png" alt="Extension Usage Detail" />

<p>The default is to include all calls. If you would like to exclude
transferred calls from the report, tick the exclude box here.</p>

<h4>Abandoned calls</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/abandoned.png" alt="Extension Usage Detail" />

<p>The default is to include all calls. If you would like to exclude
abandoned calls from the report, tick the exclude box here.</p>

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the <span class="button">Run Now</span> button.</p>

<h2>The results</h2>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_3.png" alt="Extension Usage Detail" />

<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>

<p>The body of the report consists of a table showing a summary of both
incoming and outgoing calls, both internally and externally, broken
down by each extension group.  Each extension group/extension is
highlighted as a hyperlink, allowing you to click on each one to find
out the same summary information for each individual extension in any
selected group.  By further clicking on an individual extension, you
have the opportunity to view a fully itemised list of all calls to
and from that extension, over the period of the report that you
selected.  The summary pages for both extension groups and individual
extension show the following information:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Calls In</b></td>
			<td class="confluenceTd">The number of incoming calls to an extension (or extension group) split into internally and externally received calls.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Calls Out</b></td>
			<td class="confluenceTd">The number of outbound calls made from an extension (or extension group) split into internal and external types.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">Shows the cost of the calls made by an extension (or group).</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total Calls</b></td>
			<td class="confluenceTd">The total number of incoming and outgoing calls, both internally and externally, that were assigned to the extension (or group) in question over the period of the report that you selected.</td>
		</tr>
	</tbody>
</table>