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The Full Call Analysis report breaks down your working day into half-hour segments, providing a clear graphical representation of your outbound, answered and abandoned calls. Call volumes are shown as maximums and averages which can help with staff planning.
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Access the Reports screen, select the Full Call Analysis from the list and click on the button.
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A new window will open, allowing you to configure the parameters of your report:
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Enter the billing period
For each report, you must specify a time span that covers the calls you want the report to include.
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Select a particular trunk
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Select calls to specific presented numbers
If you want to report on calls from or to a specific number, enter a full or partial number in the field provided, as shown below:
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Transferred calls
You can choose to exclude calls that were answered as a result of a transfer from one party to another. To exclude transferred calls, tick the Exclude box, as shown below:
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