Inbound Call Performance

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Select the period for this report

You need to select a period for which For each report, you must specify a time span that covers the calls you want the report to produce information forinclude. The default reporting period is set to every month of the current year. To change simply overtype the year required in the box. You can also define a particular month by selecting specify a different time period, you can enter a different year or select a particular month from the drop-down menu., as shown below:

You can choose to report on a single extension by tying in the extension number in the box as shown below, otherwise leave the box blank to include information from across your entire organisation.

Filter the report's results

If your system is set - up to administer log multiple sites, you have the option of selecting can select a particular site here. Select the blank line (or leave the box empty) to from the drop-down list. To report on all of your sites, select the blank line.

To monitor the call activity for a specific department, select an extension group from the drop-down list, or leave blank so as not to specify a particular extension group.

to report on a single extension, enter the details in the box provided, as shown below:

Options

You can choose to enter threshold to report against by entering the values in the boxes below. e.g. If A = 15 and B = 30, the report will display calls within these defined thresholds i.e. below 15 seconds, 15-30 seconds and above 30 seconds.

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