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Save output to file
To save the report as an HTML or CSV file, enter the path and desired filename in the field provided.
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When you have selected a reporting period and have chosen the report's criteria, click on the button, as shown below:
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<a id="The report's results"></a> |
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Below is an example of this report's output:
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The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
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| Column header | Description |
|---|---|
| Call Type | The type of call e.g. incoming, outgoing etc. |
| Extn | The extension number that made or received the call |
| Extn Name | The name associated with the extension, if applicable |
| Date | The date the call was made |
| Time | The time the call began |
| Duration | Shows the duration of the call in hours, minutes and seconds format |
| Destination | For outgoing calls the destination that was dialled is shown. For incoming calls the action of the incoming call is shown instead e.g. answered, abandoned etc. Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination Incoming calls are displayed in normal brackets ( ) and an indication of whether the call was answered, abandoned or transferred |
| Dialled Number | For outgoing calls it will show the number dialled, if the call was an internal call it will show the extension number that was dialled |
| Cost | The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as '-----' |
| A/C No | If you use account codes, the account code number that was assigned to the call will be shown here |
| A/C Name | If a name has been allocated to a particular account code, that name will appear here |
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