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| URL | /download/attachments/7241979/report_period_inbound_call_performance.png |
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You can choose to report on a single extension by tying in the extension number in the box as shown below, otherwise leave the box blank to include information from across your entire organisation.
Filter the report's results
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| Border | false |
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| URL | /download/attachments/7241979/filter_results_1.png |
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You can also choose to report on a single extension by tying in the extension number in the box provided. To report on all extensions, leave the box blank to include information from across your entire organisation.
Options
To define your response target threshold(s) enter the values in the
and
fields. The example below shows response time targets for calls answered below 15 seconds, 15-30 seconds and above 30 seconds.
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