Alerts

• The system couldn’t locate a particular configuration file.

• PBX data was received from an unknown source. This could indicate a malicious attempt to falsify data.

• Any error during the mathematical processing of call data.

• A voluntary system shut-down occurred because an important file could not be accessed due to another process having it already open.

• A PBX data template could not be located or is missing.

• Any error during file access in processing PBX data.

• Any error during the batch pre-process cycle.

• Any error accessing the call database.

• An invalid or missing tariff table.

• Some discarded call data could not be saved for future inspection.

• Any non-recoverable general reporting error but not including normal feedback from the reporting engine.

• Any error associated with sending an e-mail.

• Any error raised whilst administering scheduled reports.

• Unauthorised access on the TCP data or web server ports.

• Any other web server type error which could indicate a malicious attack using the HTTP protocol.

• Any error when generating on-the-fly images such as those used in creating charts for reports.

• Problems during the automatic archiving of historical call data.

• Any occasion where the complete contents of the call database were removed.

• Inactivity timer alerts

• Web page accesses including the IP address of the client requesting the page.

The alerts can be saved to a log file on disk or sent as an e-mail notification, as explained in the Setup section of this documentation.