Customisation

...

Report name	ID
Custom Report	1
Billing Report	2
Organisation Drill-Down	3
Trunks Busy	4
Call Geography	5
Top Calls	6
Incoming Response Analysis	7
Frequent number	8
Target response	90
Extension Usage	91
Daily activity	92
Account summary	93
Full Call Analysis	94
First and Last Calls	95
Cost Summary	97
Inbound Call Performance	98
Business Centre Summary	100

Using these ID numbers, you can customise the header and footer of any report, by amending the corresponding customheader_x.html and customfooter_x.html files (where x is the ID number of the report), located in \data folder of the main installation folder.

For example, if you want to add the company name to the heading of each telephone bill you produce, you need to locate the customheader_2.html within the \data folder.

The raw HTML for such a file may look something like the following:

Code Block

language	html/xml

 <html>
    <body>
        <div align="left">
            <table border="0" cellpadding="3" cellspacing="0" width="100%" style="font-family:Tahoma, Arial; font-size: 9pt">
                <tr>
                    <td width="66%" colspan="2">
                        <font size="6">Telephone Bill<br></font>
                        <font size="5">for<#SSI_PARAM:extngroup><#SSI_PARAM:extension><#SSI_PARAM:account></font>
                    </td>
                    <td width="34%"><img src="img/company_logo.gif" align="right" width="100" height="100"></td>
                </tr>
                <tr>
                    <td width="33%"></td>
                    <td width="33%"></td>
                    <td width="34%"><p align="right">Bill enquiries 020 7265 2600</td>
                </tr>
            </table>
        </div>
 
        <table border="0" width="100%" cellspacing="0" cellpadding="4" style="font-family: Tahoma; font-size: 9pt">
            <tr>
                <td width="20%"><strong>Covering period</strong></td>
                <td width="80%"><#SSI_PARAM:fromdate><#SSI_PARAM:fromtime>&nbsp;<strong>to</strong>&nbsp;<#SSI_PARAM:todate>&nbsp;<#SSI_PARAM:totime></td>
            </tr>
            <tr>
                <td width="20%"><strong>Billing Entity</strong></td>
                <td width="80%"><#SSI_PARAM:extngroup><#SSI_PARAM:extension><#SSI_PARAM:account></td>
            </tr>
        </table>

This example uses server-side includes (SSIs), explained later in the Dynamic reports section.

The example code would produce an output similar to the following:

Screenshotmacro

The system constructs the final report from three different HTML files - the header, the body and the footer. Whilst not essential for some web browsers, you might need to

HTML

<p>Given that the system is built around HTML using the HTTP protocol, this allows the user to
completely customise the look and feel of all HTML pages and reports.</p>

<p>Each report that is produced by the system consists of a header, the body (containing the
information), and a footer.  Whilst the body is customised by the
parameters that are passed to the report, the header and footer
remain constant and can be edited using any HTML editor such as,
amongst others, Microsoft FrontPage.</p>

<p>Each report has an ID number, as follows:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Report name</th>
			<th class="confluenceTh">ID</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Custom Report</b></td>
			<td class="confluenceTd">1</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Billing Report</b></td>
			<td class="confluenceTd">2</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Organisation Drill-Down</b></td>
			<td class="confluenceTd">3</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Trunks Busy</b></td>
			<td class="confluenceTd">4</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Call Geography</b></td>
			<td class="confluenceTd">5</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Top Calls</b></td>
			<td class="confluenceTd">6</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Incoming Response Analysis</b></td>
			<td class="confluenceTd">7</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Dialled Numbers Report</b></td>
			<td class="confluenceTd">8</td>
		</tr>
	</tbody>
</table>

<p>Using these ID numbers, header and footer files can be created in the <span class="keyword">\data</span> 
folder in the form <span class="keyword">customheader_x.html</span> and <span class="keyword">customfooter_x.html</span>, where <span class="keyword">x</span> is 
the ID number of the report whose output you want to customise.</p>

<p>For example, suppose we wanted to add your company name to the heading of each telephone bill
you produce.  We know that a telephone bill is a Billing Report whose
ID = 2.  The custom header would therefore need to be a standard HTML 
file in the <span class="keyword">\data</span> folder named <span class="keyword">customheader_2.html</span>.</p>

<p>The raw HTML for such a file may look something like the following:</p>

...

Customisation

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