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This section contains information about how the system identifies each line of call logging data, in terms of its call type, e.g. outgoing, incoming answered, incoming abandonedetc, and how to extract the call record elements from the each line. Each call type is being assigned a code that identifies a , which is then used to identify each line of data pertaining to the with a particular type of call.
Each type of call consists of three lines of data, as shown below:
| Code Block |
|---|
'Outgoing Direct Dial ##-???-## ##:##:## ???#:## ### ### ####?????????????????????????????????##* aa bbb cc dd ee ff hhhh ii jjj mmm kllllllllllllllll 1 |
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First line
| Symbol | Description |
|---|---|
| ##-???-## ##:##:## |
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| The match line, which |
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| informs the system how to match this particular call type |
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| # | Indicates any digit between 0 and 9 |
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| ? | Indicates any character including letters and numbers |
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| * | Indicates that any character or number of characters further on that line are ignored |
Second line
| Symbol | Description |
|---|---|
| aa bbb cc dd ee ff |
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| Informs the system how to extract each call record element from the line of data |
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| aa | Spans the first two characters of the data line meaning that the call date's day should be taken from here; |
| bbb |
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| Spans three characters starting at column 4 showing where the month is taken from, and so on. |
Third line
The third line represents contains the number code associated with the type of call. These call type numbers are internally used to identify types of calls and are summarised the call type, as follows:
| Call Type # | Type of Call |
|---|---|
| 1 | Outgoing direct dialled |
| 2 | Outgoing transferred (or operator-assisted)failed to connect |
| 7 | Mobile call |
| 8 | Mobile SMS |
| 50 | Outgoing transferred |
| 100 | Incoming, Answered , Direct direct dialled (DDI) |
| 101 | Incoming, Answered, Transferred, or as a result of a TransferAnswered transferred |
| 150 | Incoming, Abandoned , Direct direct dialled (DDI) |
| 151 | Incoming, Abandoned, Transferred on, or by Transfer from another extnAbandoned transferred |
| 200 | Internal call (extension to extension) |
| 300 | PBX Feature call (dialled number should contain the feature number) |
| 400 | Tandem Call |
| 500 | Event types sent to CTI server |
| 9xx | Helper type - save as 9xxx.TXT in root folder and not processed |
| HTML |
|---|
<p>A template file is a set of instructions telling the system how to extract the necessary information from the data that is sent from your PABX (or PABXs).</p> <p>A sample template is shown here to demonstrate its use. This example is not a complete template and should not be used:</p> |
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