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Configuration optionDescriptionDefault value

MultiTask

Determines whether a user can access other system functions whilst data is being processed, or whether they must wait until it has finished.

True

CurrencySymbol

Sets the currency symbol used throughout the system, including web reports.

£

PBXTemplate

The default PBX template used by the application within the 

Referencemacro
LabelSetup|PBX
tab

internal.tdt

DefaultTariffTable

The default tariff table used by the system when routing doesn't specify another one to be used.

BT

MinimumDialledDigits

Minimum dialled digits defined in 

Referencemacro
LabelSetup|PBX
tab

3

DCSearchDigits

Dial code search complexity in 

Referencemacro
LabelSetup|PBX
tab

Specifies the number of digits (starting from the leftmost) from which to start matching any dialled number in all tariff tables; e.g. 01614199999 would start searching with 016141 using the default settings.


DiscardedPath

The name and location of the call data discard file

\bad.pbx

FileScout

If set to

Keywordmacro
LabelFalse
, the call logger stops spooling call data and puts a start button on the bottom left of the main window.

File scout can be stopped by moving the mouse over the status text whilst pressing the

Referencemacro
LabelSHIFT
key on the keyboard. When successfully stopped, the 
Referencemacro
LabelStart
button will appear at the bottom-left of the main screen. This feature will only be invoked if the system is not currently engaged with another operation, e.g. processing calls.

Referencemacro
LabelFileScout
can also be deactivated by holding down the
Referencemacro
LabelSHIFT
key whilst starting application, when the user will be presented with the
Referencemacro
LabelControlled Startup
dialog window dispalying the following two options:

 

  • Select another template file
  • Do nothing extra

 

True

SerialScout

Sets whether the system responds to data packets received via the local serial port of the PC.

False 

DirectWMScout

Turns on TIM’s ability to receive call data via Windows Handle Messaging, which allows applications to send data to eachother without the need to employ networking or shared disk writing/reading.  NetPBX is the only other application allowed to send data to TIM in this way.

False 

ShowExtensionNamesInLiveView

If set to

Keywordmacro
LabelTrue
, it will show the extension name in 
Referencemacro
LabelCall view
screen rather than the extension number and can be configured from the 
Referencemacro
LabelSetup|PBX
tab.

True

SaveUnknownItems

Sets whether or not the system saves newly-discovered items (extension and trunk numbers) into the 

Referencemacro
LabelNew Extensions
or
Referencemacro
LabelNew Trunks
folders.

If set to

Keywordmacro
LabelFalse
, the system prompts the user to choose whether they would like to do this when entering the Extension or Trunk set-up screens.

True

LogChanges

Stores any significant system changes. If this is missing, it defaults to

Referencemacro
Labelconfighistory.log
. This information is useful in determining the sequence of events that lead to an error, for example. The file containing this information is always stored within the \config folder and so should not include a path.

Significant system changes include:

    • Tariff band and dialcode changes, additions, and deletions
    • Extension and trunk configuration changes, including additions, renames and deletions
    • Database clearouts
    • Database extension name and trunk name updates
    • Temporary file deletions (manual requests only)
    • Configuration file opens and saves

 

history.log

OverflowFile

Sets the path to the file that will store overflowed data received via the other methods of data delivery.  This is not normally used, but is provided in case of emergency.

\timoverflow.pbx

OverflowTimeout

Sets the length of time (seconds) that the system will wait when trying to process any data arriving in its \spoolg sub-folder. Some applications providing the data may not release the file handle very quickly causing a sharing violation.

10

LiveStats

Enables or disables the built-in live statistics as used in call centre applications and which are accessible via the web interface in the form of SSI variables. Can also be set on the 

Referencemacro
LabelSetup|System
tab.

True

AlwaysPromptUpdate

Sets whether or not the system prompts the user to update their previous call records when a change has been applied to the extensions or trunks configuration.

True

AlwaysPromptNewItems

 

Sets whether or not the system prompts the user to save newly-discovered items, such as extensions or trunks, before making changes to the configuration of their extensions or trunks.

True

TempFileExpiry

Sets the life of a temporary file. The units are days and may be expressed in fractions of days, e.g. (1/24 = 0.041 is approximate to 1 hour).

Info

Setting this option to 0 instructs the software to remove temporary files immediately after use.

14

ShowHighlights

Enables highlighting of call records in call view that meet a specific criteria.

True

HighlightDuration

When

Keywordmacro
LabelShowHighlights = True
, any call record greater than a specified duration (seconds) will be highlighted in the
Referencemacro
LabelCall view
screen.

1800

HighlightCost

When

Keywordmacro
LabelShowHighlights = True
, any call record greater than a specified cost will be highlighted in the
Referencemacro
LabelCall view
screen.

5.00

HighlightNumber

Specifies the (partial) dialled number of a call which, if matched, it will be highlighted - assuming call highlighting is enabled.

 

Info

If the option is enabled and it is left blank, it will cause all non-outgoing calls to be highlighted, since no number has been dialled.

Allows multiple values to be comma-separated, based on a dialled number.

 

09*

UseLocationTable

Instructs the system to change the destination of custom dialled numbers as defined in the 

Keywordmacro
Labellocations.cfg
file. This option enables the use of the 
Referencemacro
LabelLocations
tab within
Referencemacro
LabelTools|Setup

Currently does not work with CLI numbers.

True

InternationalPrefix

Allows the international dialling prefix to be customised, from the default value.

00

ShowOnlyExtnNames

If set to

Keywordmacro
LabelTrue
, all reports will display only the associated name of an extension, without the extension number. This was requested as a security feature, so that users

could not easily determine a DDI number, in order to circumvent non-geographic numbers (NGNs).

True

ShowOnlyAccNames

When enabled, shows only account names instead of account numbers, if account numbers are specified.

False 

GlobalHighlights

The 

Keywordmacro
Labelglobally, use these criteria:
option within the
Referencemacro
LabelTools|System
tab highlights any call record in the
Referencemacro
LabelCall view
screen that meets any one of the following criteria:

Referencemacro
LabelHighlightDuration =

Referencemacro
LabelHighlightCost =

Referencemacro
LabelHighlightNumber =

True

TrunkNumberModifier

Allows the user to amend both the extension number and/or trunk number, as taken from the raw call data.

By specifying a value for either of these CFOs, the amount specified will be added to the number as received in the data from the telephone system.

For example, if 

Keywordmacro
LabelTrunkNumberModifier
is set to 
Keywordmacro
Label1000000
, a trunk number originally given as 
Keywordmacro
Label12
from the PBX, would become
Keywordmacro
Label1000012
.

 

These options can help when you need to move extension or trunk numbers out of a certain range. The modified trunk and extension values will be stored in the database with the modified trunk number, however, the

Referencemacro
Labelbackup.pbx
or local backup files will preserve the original trunk number values as outputted from the telephone system, thus allowing the user to amend the entire trunk range in the future.

0

ExtnNumberModifier

See 

Referencemacro
LabelTrunkNumberModifier
for an explanation.

Info

This option is not included by default in the

Keywordmacro
Labelmain.cfg
file.

 

AEI

 

0

SaveRawBackup

 

False 

SWFL

 

e.g. 1719 

ShowDiagnostics

Indicates whether or not the main screen shows socket diagnostic information at the top-left corner. It is set on/off by ticking 

Keywordmacro
LabelDiagnostics
menu in the 
Referencemacro
LabelView
menu.

False 

IncrementalSpool

When set to

Keywordmacro
LabelTrue
, this option does not delete files in the 
Keywordmacro
Label\spool
and appends new call records to the end of the file.

Info

This option is used by AvayaIPOffice and VoiSpeed telephone systems.


 

True

SpoolFolder

When this option is present, the system looks for the

Referencemacro
Labelspool
files in the specified location, rather than the default location
Referencemacro
Label\tim\spool

If the 

Referencemacro
LabelSpoolFolder
option is set to blank, the default path becomes the standard path, rather than the root folder, as a security precaution.

Info

This option is used by all VoiSpeed setups and some AvayaIPOffice setups, such as when the Delta Server is running on a different computer than TIM Professional. Typically a folder containing the SMDR file is shared as a drive letter visible to the call logger.

\Program Files\Avaya\IP Office\SMDR\SMDR_Output\

SpoolFiles

When this option is present, the system processes only the named file as a 

Referencemacro
Labelspool
file. Wild cards can be used.

SMDR.CSV

 

prependCLIZero

 

If set to

Keywordmacro
LabelTrue
, the system will automatically prepend a '0' (zero) to the CLI on incoming calls.

To disable this features, set the option to

Keywordmacro
LabelFalse
.

 

Info

TDT Options must appear in the 

Referencemacro
Label[Options]
section of a TDT file.

 

LastIncrementalCDR

This option is used in conjunction with 

Referencemacro
LabelIncrementalSpool = True
and contains a copy of the last call record that the system processed in the 
Keywordmacro
Label\spool
folder. This prevents the call logger from reprocessing the entire spool file each time it checks the for new call data.

 

""

 

EMAIL SETTINGS

Configuration optionDescriptionDefault value

SMTPHost

Sets the SMTP host name or IP address as defined within the 

Referencemacro
LabelSetup|Network
tab.

mail.yourcompany.com

SMTPPort

SMTP port number that the email server is listening on, as defined in Setup\Network in 

Referencemacro
LabelSetup|Network
tab.

25

SMTPServerName

Sets the server name under which the system masquerades when negotiating a connection with the SMTP mail server.   Some SMTP hosts will communicate only communicate with designated named servers. This option can also be set on the Setup\Network within the 

Referencemacro
LabelSetup|Network
tab as server greeting name.

Call-logger.yourcompany.com

SMTPMailFrom

Referencemacro
LabelReply-To
address when sending emails as defined on the Setup\Network within the 
Referencemacro
LabelSetup|Network
tab.

you@yourcompany.com

EmailSRLinkOnly

Instructs the system to send only a link back to a pre-manufactured file holding the information for a report.   It is sent in place of the actual report data where some e-mail systems cannot correctly handle embedded images and other data.

True

...

Configuration optionDescriptionDefault value

RADCheck

For future use to allow auto-updating of TIM software

False

RADHost

For future use to allow auto-updating of TIM software

  setup.tim-professional.com

RADUsername

For future use to allow auto-updating of TIM software

 

RADPassword

For future use to allow auto-updating of TIM software

 

...

Configuration optionDescriptionDefault value

CGDivisor

Used by the Call Geography Report, so that, where when ChargeBands do not exist in the, another field (such as 'Destination') can be used to classify calls.

ChargeBand 

BillTaxRate%

Sets the sales tax (without the % mark) that is applied to Billing Reports billing reports only.

 17.50  

Report#Extra

A string to be prepended to the URL of a report before it is submitted to the report engine.   It is used to override certain report settings or apply settings that are commonly used and the user does not want to repeatedly select.  A setting is provided for each Report ID (# can be 1-8replaced with the report's ID).

Added two Two new parameters are added to the Billing Report so that a call geography Call Geography summary is shown on the bill, and a further one to remove call itemisation. The parameters are:

showcallprofile = true or false

hidedetails = true or false

These two The parameters can be appended to the

Referencemacro
LabelReport2Extra
in MAIN.CFG, for example, as follows:
option in the
Keywordmacro
Labelmain.cfg
file, as shown below:

Code Block
Report2Extra=&showcallprofile=true&hidedetails=true

 

CustomiseReport1

Enables or disables use of Report1Headers, Report1Fields and Report1ColWidths.

False  

Report1Headers

Specifies the column headers if '(All Extension Groups)' is selected.

Date & Time,Extension,DialldNumber,CLI,Destination,Trunk,Trunk Name,Time To Answer,Duration,Cost  

Report1Fields

Specifies the column headers if a particular extension is selected, after drilling down to this level.

5DateTime,Extension,DialledNumber,CLI,Destination,Trunk,TrunkName,Response,Duration,Cost0  

Report1ColWidths

Specifies the widths of the columns above.

 16,10,10,10,10,10,10,8,8,8 

...