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| Column header | Description |
|---|---|
| Day | The date and day of week |
| Answered | The total number of answered calls |
| % in | The percentage of calls answered within the specified target |
| Target | The percentage and a graphical summary showing what proportion of your answered calls were picked up within the specified target |
| % out | This show the percentage of calls outside the specified target |
| Lost | The total number of missed calls |
| Total Calls | The total number of incoming calls (answered and abandoned) |