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In this scenario, we'll assume that agents (employees that make or receive telephone calls) utilise an in-house or third-party data entry system into which credit card detailed are entered using a computer.
How it works
Because Considering TIM Enterprise (in conjunction with one or more Magic Boxesboxes) records the call audio at strategic boundaries in your telecom infrastructure - usually your organisation's telephone lines, rather than each user's telephone handset - some reconciliation is normally required between those boundaries and the actual agent that handled the call.
By default, this reconcilliation reconciliation occurs automatically by in TIM Enterprise, which is how the agent-centric calls that you see in call reports are able to be associated (matched) with each call, as seen from the point of view of a telephone line , which delivers calls to many agents.
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