| Header | Description |
|---|
| Date & Time | The date and time the call started |
| Source | The place from where the call originated |
| CLI | The telephone number of the remote caller for inbound calls |
Route | The information displayed in this field is determined by the type of call: - for incoming and outgoing calls, this shows the CLI of the callernumber that was dialled
- for incoming internal calls, this shows either the caller's username or extension number
- for outgoing calls, this shows the dialled number
|
Destination | The information displayed in this field is determined by the type of call: - for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available
- for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list
- for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ]
|
| Response | The length of time it took for the call to be answered (e.g. the response time) |
| Duration | The duration of the call (in hours, minutes and seconds) |
| Cost | The cost of the call |