Overview

TIM Plus and TIM Enterprise offers the ability to obfuscate (mask out) one or more sections of the audio of a telephone call with an audible tone, preventing the listener from hearing the original speech.

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How it works

Considering TIM Plus and TIM Enterprise (in conjunction with one or more Magic boxes) records the call audio at strategic boundaries in your telecom infrastructure - usually your organisation's telephone lines, rather than each user's telephone handset - some reconciliation is normally required between those boundaries and the actual agent that handled the call.

By default, this reconciliation occurs automatically in TIM Plus and TIM Enterprise, which is how the agent-centric calls that you see in call reports are able to be associated (matched) with each call, as seen from the point of view of a telephone line which delivers calls to many agents.

During obfuscation, it is necessary that a user or device sends at least two signals to TIM Plus or TIM Enterprise. Together, these two signals allow TIM Enterprise our software to mask out the audio between the two points in time that each signal was received.

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