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At the point in time during an agent's call when obfuscation is necessary - e.g. "Can I have your CVV number please?" is spoken by the agent - a signal is sent by the agent to TIM Plus or Enterprise, which records the event along with the exact time it was sent. Similarly, when the sensitive part of the call has completedis finished, a further signal is sent by the agent to TIM Enterprise, which is also being recorded.
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- You have a licensed copy of TIM Plus or TIM Enterprise that includes voice recording
- Your installation is at least version 3.0.0.55
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To send a start or stop signal, a simple
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Every request to the web server requires authentication, so ensure that the relevant HTTP authentication headers are sent with your request and that the username and password combination match an existing web user object in the Directory.
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| Parameter | Description | ||||||||
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| 200 | The signal was received and stored successfully | ||||||||
| 400 | The request was not acceptable for one of the following reasons:
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| 404 | The object specified by the combination of the objtype and objid parameters - and optionally the key parameter - could not be found | ||||||||
| 500 |
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