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By default, this reconciliation occurs automatically in TIM Plus or Enterprise, which is how the agent-centric calls that you see in call reports are able to be associated (matched) with each call, as seen from the point of view of a telephone line which delivers calls to many agents.
During obfuscation, it is necessary that a user or device sends at least two signals to TIM Plus or TIM Enterprise. Together, these two signals allow our software to mask out the audio between the two points in time that each signal was received.
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At the point in time during an agent's call when obfuscation is necessary - e.g. "Can I have your CVV number please?" is spoken by the agent - a signal is sent by the agent to TIM Plus or Enterprise, which records the event along with the exact time it was sent. Similarly, when the sensitive part of the call is finished, a further signal is sent, which is also being recorded.
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- You have a licensed copy of TIM Plus or TIM Enterprise that includes voice recording
- Your installation is at least version 3.0.0.55
Common
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solutionse
Taking the example of masking out some digits of a phone call when a credit card number is being quoted, most solution providers modify the data entry system that an agent uses.
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To send a start or stop signal, a simple
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Every request to the web server requires authentication, so ensure that the relevant HTTP authentication headers are sent with your request and that the username and password combination match an existing web user object in the Directory.
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