Throughout this guide, we will adopt the PCI-DSS example above, where telephone calls that contain credit card information need to be masked out, but only during those parts of the call when the card details are being entered, leaving intact the rest of the call audio.
In this scenario, we'll assume that agents (employees that make or receive telephone calls) utilise a website into which credit card detailed are entered using a computerEcho's call obfuscation tool masks out sensitive parts of phone calls when using nominated web pages.
How it works
TIM Plus or TIM Enterprise in conjunction with our Echo Recording software records the call audio at strategic boundaries in your telecom infrastructure - usually your organisation's telephone lines, rather than each user's telephone handset - some reconciliation is normally required between those boundaries and the actual agent that handled the call.
...