Avaya Communications Manager

These instructions help you configure your Avaya Aura Communications Manager phone system to work with TIM Enterprise.

NB Please contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

Connect to your Avaya Aura Communications Manager using an RS232 or IP terminal client and, after logging in with your administrative credentials, follow the steps below:

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Configuring multiple Avaya Aura Communications Manager systems

If you have more than one Avaya Aura Communications Manager, configuration of your CDR depends on which of the following scenarios you have implemented:

• LSPs (Local Survivable Processors)

  If your Avaya Aura Communications Manager systems are connected and the remote sites are LSPs then you need only configure the Master/Primary Avaya Communications Manager. When TIM Enterprise receives the CDR information, it will include CDRs from all of the remote LSPs.

• Not linked

  If you have multiple Avaya Aura Communications Manager systems where LSPs aren't in use, you need to configure each Avaya Communications Manager separately. You must ensure that each Avaya Aura Communications Manager has its own unique Remote Port (IP-services) setup.

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Follow the steps below to configure TIM Enterprise to listen for SMDR data from your Avaya Aura Communications Manager:

1. Click on the Directory tab.
2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
3. A new window will open, displaying the general properties of your PBX object. Select Avaya Communications Manager from the Data format list and tick the 

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   box, as shown below:
   

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4. Click on the Connection tab and select Listen for connections from PBX from the Connection method list.
5. Leave the Host field blank.
6. In the Port field, enter the Remote Port (ip-services) that you configured above.
7. In the Connection options, enable the Timestamp data field.
8. Click on the Save button to apply the settings.
   

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