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What are blacklisted users?
Blacklisted users are created in the system when your software license is insufficient for the number of users picked up in the Directory. The users will be blacklisted at random and they will not be logging calls.
To identify the total number of users currently logged in the system, point your mouse cursor at the tab TIM Plus/Enterprise is running in to display your license usage and license count. If you are over your allotted amount of users you can follow the next set of instructions to get back below your current count to begin logging all calls again.
To identify the total number of users currently logged in the system, you can run an
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- DDI numbers are picked up as extensions, in which case you can merge the DDIs with their extension number or set them to not log calls
- you have old extensions that you don't wish to monitor, in which case you can set these extension to not log calls
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