- When using an Active connection, it is important to set the Host and Port number as instructed below:
Screenshotmacro URL /download/attachments/26837287/3cx_host_Port_for_cdrs.png - Firewall
It is important to open up the firewall port for the connection to happen. If this is not done, you may experience connection issues.
2. When using an Active connection, it is important to set the Host and Port number as instructed below:
Note: *** are used to protect the identity of the reporter.
- The Customer reported a connection error.
...
...
...
2. Technical Support answer.
Looking at the error message, it seems that the DNS is not able to resolve the address `****.ny.3cx.us`.
Can you try replacing the host name with the IP address which is currently `13.82.**.***` to see if that solves the problem?
Also, what port are you trying to connect to?
3. Customer Response
I changed to the IP address before I sent the email (my mistake) and the result is the same. I’m using port 9000.
...