3CX - Active Connection

The instructions below help you configure your 3CX phone system v18 and below to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

 <a id="Configure the SMDR output"></a>

Configure the SMDR output

Follow the steps below to enable the SMDR output in your telephone system:

1. Log in to your 3CX server and from the main menu go to Settings->CDR, as shown below:
   

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   Border false URL /download/attachments/17399838/3CX_v14_1.png

2. Tick the

   Keywordmacro
   Label Enable CDR

   box and from the drop-down list, select the

   Keywordmacro
   Label Server/Passive Socket

   option.
3. In the IP address field, enter the IP address of the machine running TIM Enterprise and select a listening port. We recommend using the 9000 range.
4. To configure the SMDR output, click on the

   Buttonmacro
   Label Configure

   tab. Enable the required fields, as shown in the screenshot below:
   

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   Border false Shadow false URL /download/attachments/17399838/3CX_v14_2.png

5. Click

   Buttonmacro
   Label OK

   to save the changes.

<a id="Configure TIM Enterprise"></a>

Configure TIM Enterprise

Follow the steps below to configure TIM Enterprise to connect to your telephone system:

1. Click on the Directory tab.
2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
3. A new window will open, displaying the general properties of your PBX object. Select 3CX v14 SP2+ from the Data format list and tick the 

   Keywordmacro
   Label Keep a local backup of data

   box, as shown below: 
   NOTE The '3CX v14 SP2+' works for V 14 - 18.
   
   

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   Border false URL /download/attachments/17399868/3CX_v18_5a.png

4. Click on the Connection tab and select Establish TCP connection to PBX from the Connection method list.
5. In the Host field, enter the IP address of your telephone system.
6. In the Port field, enter the port number you have configured in the telephone system.
7. Leave the Username and Password fields blank.
8. In the IP script field, select 3CX v14 SP2+ from the drop-down list.
9. Click on the Save button to apply the settings.
   

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   Border false URL /download/attachments/17399868/3CX_v14_6.png