These instructions help you configure your Cisco UCM version 5.0 to 12 14 to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
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Create Cisco Application User for AXL sync
To enable TIM Enterprise to query the Cisco database, you need to create an Application User on your Cisco UCM. Follow the steps below to complete this task:
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Configuring Cisco AXL sync
Follow the steps below to configure TIM Enterprise to synchronise with the directory of your Cisco UCM:
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Configuring TIM Enterprise to receive data by FTP
Follow the steps below to configure TIM Enterprise to receive data from your Cisco UCM:
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Set up FTP/SFTP in Cisco UCM
You will need to configure your Cisco UCM to send the CDR data to TIM Enterprise. Note that the UCM can be configured with cluster wide or server specific settings, depending on how the system maintainer has installed it. Please note that, by default, CDR records are turned off.
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