<h2>Introduction</h2>
<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/daily_activity.png" alt="Daily activity" />
<p>The Daily activity report provides a summary showing the total volume of
all inbound, outbound and lost calls for each day. This report is
ideal when trying to identity call trends, busy days and even for
allocating staff resources.</p>
<h2>Understanding the Results</h2>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p>
<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=110>Header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Time slot</b></td>
<td class="confluenceTd">To sort by time slot, simply click on the <span class="reference">Time slot</span> header to sort in alternative ascending order.
</td>
</tr>
<tr>
<td class="confluenceTd"><b id="red">Missed</b></td>
<td class="confluenceTd">The missed calls column is always displayed as red. It allows you to re-order your call analysis detail based on whichever of the following criteria is most important:
<ul id="table">
<li><b><img id="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sigma.png" alt="Squiggle" />:</b> This shows the total number of missed calls in the corresponding half-hour
timeslot. e.g. Select this option if you want to re-order the call analysis report to display the half hour slot with the most missed calls. Click again to display the half hour slot with the least
missed calls.
</li>
<li><b>Max:</b> This shows the maximum length of time a caller waited before hanging up (in seconds). Select this option if you want to sort your missed call in order of the maximum amount
of missed calls in any half-our time slot. <br>By clicking again the report will alternate between the time slot with the most missed calls and the time slot with the least missed calls.
</li>
<li><b>Avg:</b> This column shows how long the average caller waited before abandoning the call (in hours, minutes, seconds).<br>Select this option if you want to sort your missed call in
order of the average number of missed calls in any half-our time slot. By clicking again the report will alternate between decending and ascending order for average number of missed calls.
How long the average caller waited before abandoning the call (in seconds).
</li>
</ul>
</td>
</tr>
<tr>
<td class="confluenceTd"><b id="green">Answered</b></td>
<td class="confluenceTd">The answered calls columm is always displayed in green. It allows you to re-order the call analysis report based on incoming call information. You can re-arrange based on any
of the following selection criteria:
<ul id="table">
<li><b><img id="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sigma.png" alt="Squiggle" />:</b> Select this option if you would like to re-order your call analysis report to sort
by half hour slot with the most answered calls. Click again to re-order to start with the half hour with the least answered calls. Answered calls can also be reordered by time taken to answer
(ring time) and duration of call.
</li>
<li><b>Ring time Max:</b> This column shows the maximum time a caller had to wait before being answered (in seconds). Select this option under the Ring time (secs) header if you want to reorder to
show the half hour slot with the longest ring time. <br>Click again to show the half hour slot with the shortest ring time for answered calls. By clicking again, the report wil alternate between the
time slot with the longest and shortest ring time.
</li>
<li><b>Ring time Avg:</b> This shows this average time a caller had to wait before being answered (in seconds). Select this option under the Ring time (secs) header if you want to show the half hour slot
in descending order of average ring time. Click again to in ascending order. By clicking again the report wil alternate between the time slot with the longest and shortest average ring time.
</li>
<li><b>Duration Max:</b> This shows the maximum length of time a caller waited before hanging up (in seconds).<br> Select this option if you want to sort your missed call in order of the maximum amount of
missed calls in any half-our time slot. By clicking again the report will alternate between the time slot with the most missed calls and the time slot with the least missed calls.
</li>
<li><b>Duration Avg:</b> This column shows how long the average caller waited before abandoning the call (in hours, minutes, seconds).<br> Select this option if you want to sort your missed call in order of
the average number of missed calls in any half-our time slot. By clicking again the report will alternate between decending and ascending order for average number of missed calls. How long the average
caller waited before abandoning the call (in seconds).
</li>
</ul>
</td>
</tr>
<tr>
<td class="confluenceTd"><b id="blue">Outbound</b></td>
<td class="confluenceTd">The outbound calls column is always displayed in blue. It shows the total number of calls for each half hour, the maximum, average and total duration for calls in that half hour and average
and total cost of calls made in that half hour. It also allows you to re-order the call analysis report based on this outbound call information. You can re-arrange based on any of the following selection
criteria:
<ul id="table">
<li><b><img id="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sigma.png" alt="Squiggle" />:</b> Select this option if you would like to re-order your call analysis
report to sort by half hour slot with the most outbound calls. Click again to re-order to start with the half hour with the least outbound calls. Outbound calls can also be re-ordered by time taken to
answer (ring time) and duration of call.
</li>
<li><b>Duration Max:</b> Select this option under the outbound Duration header if you want to show the half hour slot with the longest outbound call. Click again to show the half hour slot with the
shortest outbound call. By clicking again the report will alternate between the time slot with the longest and shortest outbound call.
</li>
<li><b>Duration Avg:</b> Select this option under the outbound Duration header if you want to show the half hour slot in descending order of average call duration. Click again to see in
ascending order. By clicking again the report will alternate between the time slot with the longest and shortest average outbound call duration.
</li>
<li><b>Duration Total:</b> Select this option under the outbound Duration header if you want to show the half hour slot in descending order of total call duration. Click again to see in ascending
order. By clicking again the report will alternate between the time slot with the longest and shortest total outbound call duration.
</li>
<li><b>Cost Avg:</b> Select the Max option under the Cost header if you want to show the half hour slot with the most expensive average outbound call costs. Click again to show the half hour slot with the
least expensive average outbound call costs. By clicking again the report willl alternate between the time slot with the most and least expensive call.
</li>
<li><b>Cost Total:</b> Select the average option under the Cost header if you want to show the half hour slot in descending order of total call costs. Click again to see in ascending order. By clicking again
the report wil alternate between the time slot with the most and least expensive call costs.
</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" /> |