<p>These instructions should assist in configuring your ShoreTel to
work with TIM Enterprise. If you are not familiar with PBX
configuration, please contact your system maintainer.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=158>Connection information</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Connection type</b></td>
<td class="confluenceTd"><b>IP
</td>
</tr>
<tr>
<td class="confluenceTd"><b>IP method</b></td>
<td class="confluenceTd">The ShoreTel stores its 'Call Detail Records' in a MySQL database which is located on the ShoreWare Server.
</td>
</tr>
</tbody>
</table>
<h2>Configuring ShoreTel</h2>
<p>By default the CDRs are written to the MySQL Database.</p>
<p>The database that TIM Enterprise will connect to is called
'ShoreWareCDR'. You will need to create a username and password on the
ShoreWare Server for the MySQL database so TIM Enterprise can connect to
it. You may need to speak to your system maintainer to create this for
you.</p>
<p>You will need to know the following information for TIM Enterprise to
connect successfully to the Shoretel ShoreWareCDR database:</p>
<ul>
<li>IP/DNS of the MySQL Database which is located on the ShoreWare Server.</li>
<li>Username and Password to connect to the ShoreWareCDR database.</li>
</ul>
<h2>Setting up a DSN connection for TIM Enterprise</h2>
<p>You will need to setup a DSN connection for TIM Enterprise to work with
the ShoreTel. Below you will find instructions on how to do this within
Microsoft Windows:</p>
<ol>
<li>Click on Windows <span class="button" id="list">Start</span>.</li>
<li>Click on <span class="button" id="list">Control panel</span>.</li>
<li>Double click on <span class="button" id="list">Administrative tools</span> icon.</li>
<li>Double click on <span class="button" id="list">Data Sources (ODBC)</span> icon.</li>
<li>Click on the <span class="button" id="list">System DSN</span> tab.</li>
<li>Click on the <span class="button" id="list">Add</span> button.</li>
<li>Select <span class="reference">MySQL ODBC 3.51 Driver</span> from the list and click <span class="button" id="list">Finish</span>. If you cannot see the <span class="reference">MySQL ODBC 3.51 Driver</span> you will need
to download this from <a href="http://www.mysql.com">http://www.mysql.com</a>.</li>
<li>In the <span class="reference">Name</span> field enter the following: 'shoretel'.</li>
<li>In the <span class="reference">Description</span> field enter the following: 'TIM Enterprise link to ShoreTel'.</li>
<li>In the <span class="reference">Server</span> field enter the IP Address of the ShoreWare Server.</li>
<li>In the <span class="reference">Username</span> field enter the username that was created for the ShoreWareCDR database.</li>
<li>In the <span class="reference">Password</span> field enter the password that was created for the ShoreWareCDR database.</li>
<li>In the <span class="reference">Database</span> drop-down list select 'ShoreWareCDR'.</li>
<li>Now click on the <span class="button" id="list">Test</span> button which will confirm if the information you entered is correct and connection is successful.</li>
<li>Click on the <span class="button" id="list">OK</span> button and then again to close the window.</li>
</ol>
<p>Now you will be able to see the SiemensShoreTel OpenOffice in the <span class="button">System DSN</span> list.</p>
<p>An example of ODBC setup is shown below:</p>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/shoretel_1.png" alt="ShoreTel" />
<h2>Configuring TIM Enterprise</h2>
<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your ShoreTel:</p>
<ol>
<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
<li>Click on the <span class="button" id="list">Directory</span> tab.</li>
<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'ShoreTel'.</li>
<li>Left-click on it and select <span class="button" id="list">Properties</span>.</li>
<li>From the <span class="button" id="list">General</span> settings tab select <span class="keyword">ShoreTel</span> from the PBX model list.</li>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/shoretel_2.png" alt="ShoreTel" />
<li>In the <span class="button" id="list">Connection</span> tab select <span class="keyword">Listen for connection from PBX</span> from the <span class="reference">Connection method</span> list.</li>
<li>The <span class="reference">DSN</span> field should show <span class="keyword">ShoreTel</span>.</li>
<li>In the <span class="reference">Frequency</span> field enter in <span class="keyword">5</span>.</li>
<li>The <span class="reference">DB script</span> field should show <span class="keyword">ShoreTel</span>.</li>
<li>Finally, click on the <span class="button" id="list">Save</span> button.</li>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/shoretel_3.png" alt="ShoreTel" />
</ol> |