Most recent calls

<p>This screen shows the most recent calls output from your telephone 
system. Calls are arranged such that the most recent are towards the top
 of the list. The most recent calls view can be customised to show the 
columns each user prefers to see. To customise, simply click on <span class="button">Headers</span> and select the columns you would like displayed.</p>

<img idclass="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/most_recent_calls.png" alt="Most recent calls" />

<p>Each call displayed is colour-coded according to the same system-wide 
colour scheme used across TIM Enterprise. These are as follows:</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
</ul>

<p>The calls you see in the list will depend on the placement of your login
 in the directory. For example, if you only have access to one site's 
data, you'll only see calls from that site. If you are an administrator,
 all calls from all sites will be shown.</p>

<p>Here is a brief description of each columns available for display on the <span class="reference">Most recent calls</span> screen:</p>
<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=120>Fild name</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd">Date</td>
			<td class="confluenceTd">The date the call was made on.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Time</td>
			<td class="confluenceTd">The time the call began.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Source</td>
			<td class="confluenceTd">The colour of the call will identify the type of call, green for 
				incoming, blue for outgoing, red for lost and grey for internal. For all
				 outgoing or internal calls the extension number or users name will be 
				shown in the source field. For incoming calls, the source will show 
				either the generic name e.g. London, Orange,  USA etc. Where you have 
				added specific locations to numbers , these will be shown when 
				identified. e.g. J Bloggs, New York Office.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Route</td>
			<td class="confluenceTd">The information shown will be determined by the type of call, For 
				incoming calls (show in green) the CLI of the caller of the caller will 
				be shown. For incoming internal calls, either the username or extension 
				number will be shown (in grey). All outgoing calls are displayed in blue
				 with the dialled number displayed in the route field.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Destination</td>
			<td class="confluenceTd">For outgoing calls the destination that was dialled is shown. All 
				national, International and mobile numbers are shown. Where you have 
				added a more specific location name e.g. Joe Bloggs mobile, this will be
				 shown instead of the generic lacation name.
				<p>Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination.</p>
				<p>For Incoming calls the name of the user whose extension answered the 
				call is shown. If the user has not been allocated a name, the extension 
				number is shown.</p></td>
		</tr>
		<tr>
			<td class="confluenceTd">Response</td>
			<td class="confluenceTd">The time it took to answer the call i.e. response time.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Duration</td>
			<td class="confluenceTd">Shows the duration of the call in hours, minutes and seconds format 00:00:00.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Cost</td>
			<td class="confluenceTd">The cost of the call will be shown for all outgoing calls.  Internal and
 			other types of calls that aren't chargeable, are shown as '00.00'.</td>
		</tr>
		<tr>
			<td class="confluenceTd">CLI</td>
			<td class="confluenceTd">If you are looking to find calls that came in from a particular number, 
				type the caller line identification number in here.  As with Dialled 
				number, you may enter partial numbers.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Dialled Number</td>
			<td class="confluenceTd">If you are looking for calls to a specific number, type the number in 
				here. If you enter a partial number e.g. 07828, it will find all numbers
 				beginning with the digits 07828.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Source name</td>
			<td class="confluenceTd">The name of the person who made the call.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Source ID</td>
			<td class="confluenceTd">The ID of the person who made the call.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Destination name</td>
			<td class="confluenceTd">The name of the destination called e.g. Manchester, Tri-Line, London.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Destination ID</td>
			<td class="confluenceTd">The ID of the destination called e.g. 020 7265 2697.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Tariff</td>
			<td class="confluenceTd">The name of the tariff/carrier used to cost the call e.g. BT.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Account code</td>
			<td class="confluenceTd">The account code associated with the call.</td>
		</tr>
		<tr>
			<td class="confluenceTd">LCR Digits</td>
			<td class="confluenceTd">The LCR digits used to route the call over an alternative carrier.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Trunk access code</td>
			<td class="confluenceTd">The trunk access code used.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Data source</td>
			<td class="confluenceTd">The location where the call originated.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Call reference</td>
			<td class="confluenceTd">Any call reference number associated with this call.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Flags</td>
			<td class="confluenceTd">Flags associated with the call. These flags are graphically represented as follows:
				<ul style="list-style: none;">
					<li>
						<img idclass="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/recording_button.png" alt="Listen to the recording button" />&nbsp;
						Click on this speech lozenge icon to listen to the recording associated to this call.
					</li>
					<li>
						<img idclass="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/note_button_1.png" alt="Add a note button" />&nbsp;
						Click on this grey blank note icon to add a note to this call.
					</li>
					<li>
						<img idclass="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/note_button_2.png" alt="Review notesbutton" />&nbsp;
						Click on this coloured note icon to review notes associated with this call.
					</li>
					<li>
						<img idclass="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" alt="See additional legsbutton" />&nbsp;
						Click on this green add icon to see additional legs associated with  this call.</li>
				</ul>
			</td>
		</tr>
	</tbody>
</table>

<h2>Columns displayed</h2>

<p>The columns shown in the <span class="reference">Most Recent Calls</span> list can be customised specifically for each web user. To do this, click on <span class="button">Headers</span> to display the following header selection panel:</p>

<img idclass="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/headers.png" alt="Header selection panel" />

<p>Select the columns you want to include in the list by toggling the green
 tick symbol alongside each one. When you have finished, click the <span class="button">Save</span> button.</p>

<p>Column headers can be re-ordered by clicking and holding down a column 
header and dragging it to the new location with your mouse as shown 
below:</p>

<img idclass="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/header_columns.png" alt="Header selection panel" />

<p>Columns can be sorted by clicking the relevant column header, each click toggling between ascending and descending order.</p>

<p>Editing the layout of the <span class="reference">Most Recent Calls</span> list is specific to each web user, so each one can customise it to their individual preference.</p>